Key capabilities
Every complaint tracked. Every resolution auditable.
Tracked cases
Status, owner, customer, complaint type and resolution outcome on every case.
Multiple items per case
Each line carries quantity, reason and its own resolution, so partial outcomes are possible.
Linked documents
Original invoice, delivery note, service ticket, photos and lab reports attached to the case.
Watchers
Subscribers are notified of status changes and new comments, by email and in-app.
Types and SLAs
Complaint types with their own SLA and required fields, configurable per business unit.
Clear outcomes
Refund, replace, repair, reject or partial credit, with a credit note or replacement order where needed.
How a case flows
A complaint is data, not a folder of emails.
Cases open from email, a web form, a phone call or a flag on a service ticket. They are routed by type, the SLA clock starts and watchers are notified.
- Internal notes kept separate from customer-visible replies
- Every status change logged, every attachment versioned
- SLA timer visible at all times
- Resolved cases archived with a permanent audit trail
- Webhooks on case opened, status changed and resolved
Invoice
2026-0418
Issued 14 Oct 2026
Due 28 Oct 2026
Bill to Example Trading d.o.o.
- Software subscription · monthly€79.00
- Integration support · 4 h€240.00
VAT 25% €79.75
Total €398.75
Built for
Anyone who handles warranty claims.
- Retailers
- Service shops
- Distributors
- E-commerce operators
- Multi-branch operators
How it connects
Linked to the sale, not copied from it.
KigoCloud modules share one database, so data entered once is available everywhere it is needed.
Vehicle Service
Open a case straight from a service ticket.
KigoCloud for WooCommerce
Cases reference the original web order.
Croatian Compliance
Credit notes are issued as proper fiscal documents.
Reports & BI
Complaint rate, resolution time and top reasons in live reports.
FAQ
Common questions
Can a complaint reference the original sale?
Yes. A case links to the original invoice, the e-commerce order or the vehicle service ticket without copy-paste.
Can different branches use different rules?
Yes. Settings are per business unit, and each complaint type carries its own SLA and required fields.
Can customers track their own complaint?
Customer self-service tracking through a public link is available as an extension, as are supplier warranty portals.